HighLevel

Trial Experience Specialist – Sales

HighLevel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $44,000 - $58,500 per year

About the role

  • Identify, engage and nurture new customer relationships
  • Align solutions to the customer’s goals, needs and objectives
  • Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
  • Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
  • Conduct consultative trial engagement efforts for HighLevel’s sales process (via Zoom)
  • Engage through additional communication channels such as phone, SMS, email, ticketed & live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
  • Collaborate with customers and cross-functional teams to identify compelling solutions
  • Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
  • Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
  • Other duties may be assigned and/or modified as business needs dictate

Requirements

  • Bachelor’s Degree or equivalent SaaS experience is strongly preferred
  • 0-2 Years of previous customer service experience or a relevant role - even better if you’ve been in a Sales Development or Technical Sales role
  • A strong technical aptitude to help our users succeed with the HighLevel software
  • Experience with technical documentation and presentation skills preferred
  • Working knowledge of topics such as CRM, Marketing Automation tools, Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
  • Experience working with and or ability to learn the use of various CRM platforms and communication systems
  • Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
  • Strong time management, organizational skills and interpersonal communication skills, both verbal and written
  • Self-motivated to maintain regular contact with customers, management, and peers
  • You can translate technical ideas for non-technical audiences
  • Demonstrable critical thinking, communication, and creative problem-solving skills
  • Ability to learn new complex software platforms quickly
  • Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
  • Highly organized to manage and prioritize several different responsibilities at any given time
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesales developmenttechnical salestechnical documentationpresentation skillsCRMmarketing automationsocial media managementwebsite buildingSEO
Soft Skills
time managementorganizational skillsinterpersonal communicationcritical thinkingcreative problem-solvingself-motivatedadaptabilitypositive attitudeability to translate technical ideasstrong communication
Certifications
Bachelor’s DegreeSaaS experience