Staff Product Manager – Phone System
HighLevel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Lead
Tech Stack
SQL
About the role
- Own the vision, strategy, and execution of HighLevel’s CPaaS, Billing, and Phone Platform from architecture to day-to-day delivery.
- Lead the roadmap and evolution of the communication platform, ensuring scalability, precision, and operational resilience.
- Collaborate with communication providers and internal teams to optimize routing, reduce costs, and expand global capabilities.
- Build and refine billing and reconciliation frameworks, ensuring all usage, cost, and revenue data align across systems.
- Drive accuracy and transparency in usage-to-revenue mapping, connecting communication events to financial outcomes.
- Partner with Finance and Infrastructure to ensure billing integrity, variance resolution, and audit readiness.
- Define and maintain rate plans, pricing models, and cost attribution frameworks across all communication products.
- Own the end-to-end billing lifecycle, including usage tracking, invoicing, reconciliation, and financial validation.
- Lead the evolution of the phone platform, enabling smooth account provisioning, lifecycle management, and status automation.
- Collaborate with Engineering, Revenue Ops, and Product teams to operationalize reporting, reconciliation, and data accuracy.
- Define and track key platform KPIs — including delivery performance, cost variance, margin trends, and billing precision.
- Dive deep into data and systems to investigate discrepancies, usage anomalies, and reconciliation gaps.
- Champion platform reliability, financial accuracy, and operational excellence across all communication workflows.
- Drive cross-functional alignment, ensuring consistent experiences and financial traceability across communication products.
- Identify and deliver new platform capabilities, such as multi-provider routing, regional optimization, and automation enhancements.
- Act as the subject matter expert and decision owner for all CPaaS, billing, and phone platform initiatives within HighLevel.
Requirements
- 8+ years of Product Management experience, including ownership of complex communication, billing, or platform infrastructure in SaaS or CPaaS environments.
- Proven ability to design, launch, and scale systems that handle large volumes of communication events, billing records, and reconciliations.
- Deep understanding of telephony and communication ecosystems including message routing, call delivery, number management, and usage metering.
- Strong grasp of usage-based billing models, rate management, and reconciliation workflows across multi-tenant or multi-provider systems.
- Experience collaborating with Finance, Infrastructure, and Engineering teams to ensure accuracy, compliance, and operational alignment.
- Demonstrated success in building or managing communication cost attribution and profitability frameworks across multiple products or regions.
- High comfort with hands-on execution — including data validation, variance analysis, and usage-to-revenue mapping.
- Analytical mindset with experience using SQL, BI tools, or data models to identify issues, validate hypotheses, and improve billing accuracy.
- Strong understanding of global communication compliance, regional regulations, and operational constraints in multi-provider environments.
- Excellent stakeholder management and communication skills, with the ability to simplify complex platform concepts for cross-functional teams.
- Track record of driving measurable impact through systemic improvements, automation, and data-driven decision-making.
- Prior experience building or managing CPaaS, telecom, or communication infrastructure platforms.
- Familiarity with multi-provider architectures, carrier integrations, and routing optimization frameworks.
- Experience implementing or integrating billing and accounting systems (e.g., Chargebee, NetSuite, QuickBooks, or custom internal tools).
- Understanding of usage-based pricing, margin management, and cost attribution models.
- Exposure to communication compliance frameworks (e.g., A2P 10DLC, local number regulations, or global message routing standards).
- Background in high-scale SaaS or communications environments (e.g., Twilio, Plivo, Bandwidth, Sinch, or similar).
- Strong technical fluency with platform APIs, data pipelines, and operational dashboards related to communications and billing.
- Experience operating in remote, global teams, aligning across multiple stakeholders and time zones.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product Managementusage-based billing modelsdata validationvariance analysisSQLBI toolsbilling accuracycommunication cost attributionreconciliation workflowsplatform APIs
Soft skills
stakeholder managementcommunication skillsanalytical mindsetcross-functional collaborationsystemic improvementsdata-driven decision-makingoperational excellenceproblem-solvingleadershipstrategic thinking