Systems Support Specialist II
HighLevel
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AirflowETLPrometheusSQLTableau
About the role
- Own end-to-end BI and AI support operations — no L1 escalation layer.
- Monitor, troubleshoot, and resolve issues related to data pipelines, dashboards, and AI agent systems.
- Investigate and fix data refresh delays, broken reports, and pipeline or ETL job failures.
- Proactively identify recurring problems and drive long-term corrective actions.
- Document root causes and publish knowledge base articles or SOPs to prevent recurrence.
- Manage AI Agent provisioning, deprovisioning, and reconfiguration for Joiners, Movers, and Leavers.
- Monitor AI Agent health and performance (usage metrics, access issues, configuration drift).
- Collaborate with the AI engineering team to debug system workflows and automate monitoring.
- Support data governance and compliance efforts by maintaining access logs, documentation, and permissions.
- Work closely with WFM, Marketing, BI, AI, and Reporting COE teams to ensure uninterrupted operations.
Requirements
- 3+ years of experience in BI or data support roles, preferably in fast-paced, cross-functional environments.
- Proficiency in SQL, Snowflake, Tableau, Airflow, and Fivetran, with experience debugging ETL and reporting issues
- Familiarity with AI systems, API integrations, and monitoring tools (e.g., Prometheus, Datadog, or custom dashboards).
- Strong understanding of data governance, compliance, and access control best practices.
- Experience supporting systems used by Finance, Sales, Marketing, and RevOps functions.
- Excellent communication skills, with the ability to handle escalations and manage cross-team expectations.
- Comfort working in a shift-based or extended coverage model to support global teams.
Benefits
- Equal Employment Opportunity Employer
- Building a global community rooted in creativity, collaboration, and impact
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLSnowflakeTableauAirflowFivetranETLdata pipelinesAI systemsAPI integrationsdata governance
Soft skills
communicationproblem-solvingcollaborationcross-team managementdocumentationproactive identificationtroubleshootingescalation handlingorganizational skillsadaptability