Charger Reliability Engineer
Highland Electric Fleets
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a subject matter expert across Highland’s charging technology stack, including charger hardware, charger connectivity and telemetry systems, OCPP, UL standards, SECC and EVCC interoperability, site power quality
- Investigate and resolve technical issues raised by Technicians, Tech Ops Support, and Customer Success teams through remote diagnostics and system analysis.
- Collaborate with our charger and vehicle OEM partners to validate interoperability before customer activation, troubleshoot open issues, coordinate hardware/software fixes, and oversee firmware or system updates.
- Document technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.
- Support the development and refinement of the Remote Monitoring & Diagnostics (RM&D) program by integrating internal and external platform insights.
- Work cross-functionally to ensure that reliability insights inform broader operational and product deployment strategies.
- Lead the development of training materials for our field technicians, dealers, and end customers
- Provide in-person and remote training for our field technicians, dealers, and end customers
- Monitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on charger performance and uptime.
- Assist in the creation and execution of technical service campaigns and provide remote support to field technicians and reliability managers who are working on Highland’s charging infrastructure.
- Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.
- Promote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments.
Requirements
- Minimum 5 years + of experience in troubleshooting technical issues
- Strong background and comfort with EV charging infrastructure, from install through operations, AC and DC chargers
- Experience with CAN traces (charger or vehicle), PCAP logs, and other detailed charger and vehicle logging mechanisms a plus
- Familiarity with electric vehicles and EVSE maintenance and repair preferred, but not required
- Strong background and comfort with working directly with field technicians and engineers, both internal and external
- Proficient in Microsoft Office applications (Word, PowerPoint, and Excel), Google Workspace
- Must be able to effectively communicate both verbally and in writing
- Ability to exercise considerable skill, judgment, and discretion in establishing and maintaining good working relationships with internal and external customers as well as many company departments
- Must have the ability to make sound technical decisions
Benefits
- Competitive base salary and performance-based bonus program
- A supportive, highly collaborative, team-oriented environment
- Opportunities to make a difference, be heard, add value, and be recognized
- Growth and development with a leader in this new and exciting industry
- Ability to work with bright, innovative, and forward-thinking colleagues
- Health, Vision, and Dental coverage for employees & their dependents
- Life insurance, public transportation assistance
- Generous Paid Time Off
- 401(k) program and company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcharging technologyOCPPUL standardsSECCEVCC interoperabilityRemote Monitoring & Diagnostics (RM&D)CAN tracesPCAP logsEVSE maintenance
Soft skills
communicationcollaborationproblem-solvingtraining developmentcustomer relationship managementjudgmentdiscretioncontinuous improvementteamworkleadership