Business Development Representative

HighGround

Business Development Representative sourcing and managing plumber referral partnerships for restoration services. Driving engagement and satisfaction through strategic outreach and operational coordination.

Posted 4/14/2026full-timeMidland Park • New Jersey • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Forces services and referral process.
Qualify partners by evaluating fit based on service area, responsiveness, and business size.
Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
Provide partners with regular updates on referral outcomes and satisfaction feedback.
Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
Gather competitive and market intelligence to support leadership and marketing strategy.
Manage an active pipeline of prospective and existing partners in Luxor CRM.
Provide accurate weekly forecasts of expected referral activity and projected revenue.
Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

Requirements

What you’ll need

1–3+ years in business development, outside sales, or partner management.
Experience in home services, restoration, or plumbing industries is highly preferred.
Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
Excellent communication and presentation skills with a strong relationship-building mindset.
Ability to analyze performance metrics and adapt activities to improve outcomes.
Valid driver’s license, reliable transportation, and ability to travel within assigned territory.

Benefits

Comp & perks

Choice of 4 medical plans with one at $0 payroll cost for the Employee
FSA medical and dependent spending account HSA available with high deductible plan
Vision and Dental Insurance (2 dental plans to choose from!)
Company paid Long/Short term Disability
Company Paid Life Insurance
401k with company matching
Ancillary Benefits (Hospital, Critical Illness, Accident)
Paid time off and Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business developmentpartner managementperformance metrics analysisKPI trackingreferral workflowsSLA adherence

Soft Skills

communication skillspresentation skillsrelationship buildingorganizational skills

Certifications

valid driver's license