Complex Group Sales Manager

Highgate

Remote Complex Group Sales Manager driving group sales and hotel revenue for Highgate’s Hawaii resorts. Prospecting accounts, conducting site inspections, and managing client transactions.

Posted 8/20/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in hotel group sales, including prospecting, closing accounts, and maximizing occupancy and Average Daily Rate (ADR). Proficient in utilizing sales management systems and conducting professional site inspections while maintaining strong communication and problem-solving skills.

Highest-signal resume keywords

Hotel Group Sales ExperienceSales Management System ProficiencyEffective Communication SkillsProblem-Solving AbilitiesNetworking and Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesAccount ManagementMarket ResearchData AnalysisSales Reporting

Soft Skills

Effective ListeningMultitaskingPrioritizationConfidentiality Maintenance

Tools & Technologies

WindowsSpreadsheetsWord Processing Software

Certifications & Qualifications

Driver's License

Industry Keywords

Hotel OperationsFood and BeverageGuest ServicesReservationsSales Expense Budget

About the role

Key responsibilities & impact

Solicit and become familiar with accounts in the assigned market segment
Prospect and close assigned accounts and territories to positively impact hotel revenues
Support Alohilani Resort Waikiki Beach and The Royal Lahaina Resort in Maui
Apply Highgate sales policies and selling techniques to maximize occupancy and Average Daily Rate (ADR)
Conduct professional hotel site inspections with clients
Develop working knowledge of hotel operations, including Food and Beverage, Guest Services, and Reservations
Develop and execute plans for outside sales calls, industry tradeshows, and customer events
Research, solicit, and generate new business leads through database research and proactive sales efforts
Attend Highgate Hotel Business Review meetings as needed
Operate within the established sales expense budget
Maintain an active sales solicitation program and monitor production of top accounts
Contact existing accounts according to the Account Coverage Program
Invite and entertain clients through hotel visits, lunches, tours, and site inspections
Assist with special promotions, parties, and sales blitzes
Prepare required reports, including month-end account production tracking
Use the computerized sales management system to generate reports, enter business, block space, and build accounts
Meet and greet onsite contacts
Develop networking opportunities through community and professional associations
Review meeting planner evaluations with the Director of Sales and follow up on issues
Manage and negotiate sales transactions through successful closings
Attend required hotel meetings and trainings
Participate in M.O.D. and office coverage as scheduled
Perform other duties requested by management

Requirements

What you’ll need

At least 3 years of progressive hotel group sales experience
Role will be remote based in AZ or TX; requires travel
Must have a driver’s license in the applicable state
Must be proficient in Windows, company-approved spreadsheets, and word processing
Long hours sometimes required
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly
Must be able to communicate effectively verbally and in writing with all levels of employees and guests
Must be effective at listening to, understanding, and clarifying concerns
Must be able to multitask and prioritize departmental functions to meet deadlines
Must effectively handle, anticipate, prevent, identify, and solve problems
Must understand and evaluate complex information and data from various sources
Must maintain confidentiality of information
Must maintain regular attendance, personal appearance, and grooming standards
Must comply with Highgate Hotel Standards and regulations

Benefits

Comp & perks

Equal employment opportunity and nondiscrimination policy
ADA accommodations and consideration of qualified applicants with criminal histories consistent with legal requirements