Customer Success Manager
TailorMed
Senior Brand Success Manager
HigherVisibility
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $55,000 - $75,000 per year
Job Level
Senior
About the role
- Serve as Senior Brand Success Manager managing client accounts and ensuring objectives are met
- Act as liaison between customers and cross-functional internal teams to ensure timely and successful delivery of solutions
- Lead and direct the work of others to support client objectives
- Facilitate communication between the company, the client, and the leaders
- Manage contract creation, onboarding of services, and internal team workflows with Brand Success Managers and other teams
- Attend in-person meetings, conventions, and events as needed (typically 2-3 times per year)
- Lead day-to-day client communication and initiatives including business building, strategy, media, and creative projects
- Build rapport and credibility to foster strong client and partner agency relationships
- Influence development of highest quality work within execution teams (SEO, PPC, IT/Analytics, and others)
- Research and understand the brand, monitor competitors, and identify implications that add value proactively
- Understand clients' long-term and short-term goals and lead the team to stay focused on them
- Develop meeting agendas, take accurate notes, and disseminate information to internal teams
- Build and present client decks including QBRs, yearly reviews, and competitive reviews
- Assist in developing thorough Scopes of Work and detailed timelines
- Manage all client deliverables, deadlines, budgets, and reporting accuracy
- Manage Brand Success Managers/Specialists assigned within partnerships
- Ensure quality work from all team members and concurrently manage multiple accounts and priorities
- Perform other related duties as assigned
Requirements
- Five to seven (5-7) years of account management experience across advertising, preferably on the brand side
- Digital Marketing Agency experience is a MUST
- Familiarity with a variety of SEO/PPC/Social and industry concepts, practices, and procedures
- Proven track record in leading marketing teams and managing various accounts
- Strong analytical skills and business marketing experience
- Executive presence and confidence working with clients at senior VP, C-suite, and executive leadership levels
- Ability to connect the dots for both clients and internal teams in a clear and easy-to-understand manner
- Persuasive storytelling skills
- Experience actively building and maintaining exceptional working relationships with clients and colleagues
- Ability to work both independently and in a cross-functional team environment
- Experience taking initiative to innovate and solve problems
- Ability to constantly shift gears, solve problems, synthesize ideas, and listen to changing needs
- Must embrace curiosity and thought leadership by staying up to date on industry news, technology trends, and best practices
Benefits
- Flexible PTO
- Employee-First Culture
- Fully Remote
- Work From Home Stipend
- Medical, Vision, and Dental
- 401K Matching
- Life Insurance
- Incredible Company Comradery
- And So Much More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdigital marketingSEOPPCsocial media marketinganalytical skillsbusiness marketingproject managementscope of work developmentbudget management
Soft skills
leadershipcommunicationrelationship buildingpersuasive storytellingproblem solvinginitiativeadaptabilityexecutive presencecuriosityteam collaboration
