HigherVisibility

Customer Success Manager

• Serve as the strategic quarterback for your portfolio of client partnerships, ensuring delivery excellence, revenue growth, and long-term brand trust.
• Own and lead day-to-day client communications across SEO, PPC, Paid Media, Analytics, Web, and emerging channels
• Act as the senior liaison between clients and internal execution teams
• Drive alignment between performance data, business objectives, and campaign strategy
• Develop and present compelling client decks, including QBRs, annual reviews, and competitive analyses
• Oversee client reporting communications to ensure clarity, accuracy, and strategic insight, not just data delivery
• Anticipate client needs, monitor competitive landscapes, and proactively recommend growth opportunities
• Mentor and guide Brand Success Managers and other team members within assigned partnerships
• Confidently engage VP and C-suite stakeholders with executive presence and persuasive storytelling
• Travel for in-person meetings and industry events (typically 2–3 times annually)

Senior Brand Success Manager