Implementation Advisor

Higher Logic

Implementation Advisor deploying Higher Logic’s white-label community software for customers. Managing simultaneous projects, training users, and coordinating technical requirements and adoption.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management methodologies to drive the implementation of community software, ensuring customer satisfaction and effective onboarding through training and feedback collection. Strong organizational and communication skills are essential for managing multiple projects and cross-functional collaboration.

Highest-signal resume keywords

Project ManagementCustomer SatisfactionImplementation CoordinationCommunication SkillsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationSelf-MotivatedResults-OrientedStrong Interpersonal AbilitiesStrong Organizational SkillsAttention to DetailCritical ThinkingProblem-Solving

Industry Keywords

Higher LogicWhite-Label Community SoftwareUser TrainingCustomer FeedbackCross-Functional Collaboration

About the role

Key responsibilities & impact

Drive the implementation and deployment of Higher Logic’s private white-label community software for all customers
Serve as the primary project manager while coordinating multiple, simultaneous product implementations
Define, plan, and implement deliverables and tasks using a standard project management methodology
Communicate project expectations and deliverables clearly and timely to internal and external project members
Identify process improvements to increase quality, reduce costs, and accelerate timelines; share best practices and product knowledge
Provide web-based or on-site user training for onboarding, effective software use, and best practices
Elicit customer feedback on implementation, end-user adoption, and product satisfaction during and after implementation
Work cross-functionally to resolve and report technical product issues, test new features, and collect post-sale client requirements
Conduct business according to Higher Logic policies and procedures
Work on Australian, U.S., Canadian, and other projects
Perform other duties as assigned

Requirements

What you’ll need

Excellent verbal and written communication skills
Self-motivated, accountable, and responsible for implementation and customer satisfaction targets
Results-oriented ability to utilize and manage customer and internal resources to achieve goals
Strong interpersonal abilities for extensive interactions across the organization and with multiple customers
Strong organizational skills and attention to detail for managing multiple simultaneous implementations
Ability to work independently and unsupervised
Sharp critical-thinking and problem-solving skills

Benefits

Comp & perks

Competitive compensation
Comprehensive health benefits package
401(k) plan with employer match
Healthcare and dependent-care flexible spending account
Company short-term and long-term disability insurance
Company culture that recognizes its employees
Room for growth and development and management that cares about your professional growth and will help you achieve your goals
Significant advancement opportunities for outstanding performers