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Higher Logic

Technical Customer Support Specialist

Higher Logic

Technical Customer Support Specialist providing support for Higher Logic software solutions. Resolving customer issues and fostering relationships through various support channels while assisting Australia based customers.

Posted 7/29/2026full-timeRemote • 🇦🇺 AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical customer service skills with a focus on resolving issues efficiently and effectively. Proficient in using support ticketing systems and CRM tools while maintaining excellent communication with customers.

Highest-signal resume keywords
Technical Customer Service ExperienceSaaS Environment ExperienceHTML & CSS UnderstandingCRM Experience (Zendesk or Salesforce)Jira/Confluence Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportIssue ResolutionDocumentationHTMLCSS
Soft Skills
Verbal CommunicationWritten Communication
Tools & Technologies
Support Ticketing SystemZendeskSalesforceJiraConfluence
Industry Keywords
Customer ServiceTechnical SupportSaaS

About the role

Key responsibilities & impact
  • Provide outstanding technical support and customer service through multiple support channels
  • Resolve customer technical issues effectively and efficiently
  • Document customer interactions using our support ticketing system
  • Escalate customer tickets to other teams as needed

Requirements

What you’ll need
  • Minimum of 2 years of technical customer service experience, preferably in a SaaS environment
  • Basic understanding of or a willingness to learn Higher Logic’s Product Suite
  • Excellent verbal and written communication skills
  • Basic understanding or willingness to learn HTML & CSS
  • Experience with CRM (Zendesk or Salesforce), Jira/Confluence

Benefits

Comp & perks
  • Outstanding technical support and customer service
  • Develop and hone customer service & troubleshooting skills
  • Build and foster positive working relationships across the team and company
  • Coordinate phone calls or virtual sessions with customers