AI & Community Strategy Intern

Higher Logic

internship

Posted on: 2/17/2026

Location Type: Remote

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About the role

Monitor customer conversations, feedback channels, and executive discussions to identify recurring themes and insights.
Synthesize customer input into structured summaries and actionable recommendations.
Participate in customer meetings, including executive-level conversations, and assist with preparation and follow-up documentation.
Support the identification and prioritization of feature requests and product opportunities.
Assist in mapping customer requests to existing capabilities and potential enhancements.
Collaborate on the development and prototyping of AI-powered tools to improve insight generation and feature adoption tracking.
Contribute to analysis of engagement, adoption, and usage patterns across customer accounts.

Strong analytical and problem-solving skills with the ability to synthesize complex information.
Interest in artificial intelligence, SaaS platforms, and customer engagement strategies.
Excellent written and verbal communication skills.
Comfort engaging with senior stakeholders in a professional setting.
Experience experimenting with AI tools, automation workflows, or data analysis tools is a plus.
Ability to work 20 hours per work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisfeature prioritizationcustomer feedback synthesisAI tool experimentationautomation workflows

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationstakeholder engagement