Customer Adoption Manager
Higharc
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead multi-department change across the residential homebuilding lifecycle
- Guide customers toward operating model reinvention
- Serve as the escalation owner when stakes are high
- Bring market intelligence and industry trends into every engagement
- Influence product direction based on real-world implementation friction
Requirements
- 4+ years experience in a Customer Success role, ideally in a cutting-edge, fast paced, SaaS environment
- Experience using Customer Success Platforms (such as Planhat, ChurnZero, Gainsight)
- An incredibly strong sense of ownership
- Comfortable using AI and deep analytics
- Excellent partnership skills and communication abilities
- Domain knowledge in Homebuilding (a major plus)
Benefits
- Comprehensive medical, dental, and vision coverage
- Unlimited PTO
- Meaningful maternity/paternity leave
- Access to short and long-term disability plans
- 401K
- Stipend to create the ideal home office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAIdeep analytics
Soft Skills
ownershippartnership skillscommunication abilities