High Tech Genesis

IT Support

• Manage enterprise IT risk registers and the full risk lifecycle
• Identify, assess, monitor, and report technology risks
• Coordinate governance activities and stakeholder engagement
• Track risk mitigation plans and remediation activities
• Develop executive dashboards and reports using Power BI
• Build and maintain Power BI data models and DAX calculations
• Collaborate with IT, cybersecurity, audit, compliance, and business teams
• Support IT governance, audit, compliance, and enterprise risk initiatives
• Maintain governance documentation and utilize GRC platforms for risk management

IT Risk Manager

Trainer

• Deliver official ITIL v4 (and later) training in alignment with PeopleCert standards
• Facilitate interactive virtual or in‑person training sessions
• Coach and support learners throughout the certification journey
• Prepare participants for ITIL exams and issue official exam vouchers
• Maintain high training quality and learner satisfaction
• Keep course content updated with the latest ITIL and PeopleCert requirements

ITIL v4+ Certified Trainer

Software Engineer

• Design and build IVR call flows and routing logic using NICE CXone Studio
• Develop and maintain API integrations (CRM, payment systems, web services)
• Configure ACD, skills, queues, and agent profiles
• Support testing cycles and deployments across DEV, UAT, and PROD
• Troubleshoot call routing, scripting, and platform issues
• Create and maintain technical documentation and call flow diagrams
• Collaborate with internal business, IT, and security teams, as well as vendor partners

IT Risk Manager

ITIL v4+ Certified Trainer

Senior NICE CXone Developer