High Definition Vehicle Insurance (HDVI)

Manager

• Be adaptable to various business demands and willing to assist with special claims projects and other duties as assigned
• Participate in regular claims reviews with both internal and external customers
• Participate in the building of a best in class claims operation
• Employ proper claim handling techniques to protect the integrity of our brand and provide consistent service quality and streamlined processes to add value for our customers
• Develop and execute a strategic file management plan that achieves optimal file resolution and business results
• Review new notices, ensuring claims are assigned to staff with appropriate skill sets
• Conduct quality file reviews per HDVI’s Best Practices guidelines
• Establish proper follow up on file reviews per task instructions and conduct additional reviews as necessary; holding the team accountable for quality claim files
• Implement strategies and initiatives to improve file quality, customer service and manage costs
• Handle calls and customer escalations, removing roadblocks, collaborating with others and working issues
• Identifying training needs to meet job standards, goals and company policies and procedures
• Analyzing coverage, policy interpretation, and giving direction as needed
• Investigating problems, developing alternatives and building a consensus for the solution to the problem, implementing and monitoring the solution
• Establish and implement training necessary to operate a team of remote adjusters capable of handling larger scope and severity losses
• Oversee the handling of all aspects of the claims assigned to the unit including reserving, communication, documentation, litigation management, evaluation, negotiation and settlement
• Ensure all claims eligible or ineligible for payment conform to quality, production standards and specifications; provides file authority as appropriate to adjusters
• Other tasks as assigned by the Claims Director

Physical Damage Claims Manager