Client Support Specialist

High Bridge Consulting LLC

Client Support Specialist providing help desk and POS support for a Fortune 500 payments technology company. Troubleshooting applications, hardware, and merchant issues from Lenexa, Kansas.

Posted 8/6/2026full-timeLenexa • Kansas • 🇺🇸 United StatesJuniorMid-Level💰 $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in help desk support and problem resolution, with a strong focus on customer relationship management and technical assistance for PC, server, and POS terminal issues.

Highest-signal resume keywords

Help Desk SupportPOS Terminal ExperienceProblem AnalysisCustomer Relationship ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportIssue ResolutionProblem IdentificationClient Support ApplicationService Restoration

Soft Skills

Decision MakingInterpersonal Skills

Certifications & Qualifications

High School DiplomaBachelor's Degree (Preferred)

Industry Keywords

End-User SupportMerchant IssuesNetwork ServicesSystems SoftwareApplications Development

About the role

Key responsibilities & impact

Provide help desk support to end-users for PC, server, or mainframe applications and hardware
Log issues into a client support application to ensure accurate and timely technical assistance
Maintain and improve the organization's customer relationships through technical support
Interact with network services, systems software analysts, and/or applications development teams to restore service
Identify and correct core problems
Resolve merchant issues or coordinate issue resolution
Analyze problems described over the phone and determine the best solution

Requirements

What you’ll need

High School Diploma or Equivalent
Typically minimum 2 years relevant experience in help desk and POS Terminal experience
Substantial understanding of the job and ability to apply knowledge and skills across a wide range of tasks
Ability to handle routine to moderately difficult assignments and make decisions when resolving issues or making recommendations
Excellent communication skills
Ability to resolve merchant issues or coordinate issue resolution
Ability to analyze problems described over the phone and determine the best solution
Preferred: Bachelor's Degree in computer science or a technical field
Preferred: Typically minimum 4 years relevant experience in help desk and POS Terminal experience

Benefits

Comp & perks

Flexible work from home options available