Employee Benefits Account Manager – Growth & Gaps Team

Higginbotham

. Maintain a professional relationship with clients through exceptional customer service .

Posted 4/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain a professional relationship with clients through exceptional customer service
Support our sales Agent(s) in producing new business and renewing existing business
Act as the primary contact between client, prospect, agency, and producer
Handle or refer all service requests by clients
Initiate and handle marketing of accounts beginning 120 days before the renewal date
Gather necessary information and submit to appropriate carriers to obtain proposals
Review proposals for accuracy and work with Producers to generate proposal presentations
Calculate premium and payroll deductions, audit billing statements for accuracy
Generate open enrollment materials
Conduct open enrollment presentations
Process necessary paperwork for submission to carrier
Direct smooth transition from one carrier to another
Update accounts to maintain files on the agency management system
Maintain knowledge of developments or changes with carriers and Federal/State laws
Ensure client accounts are compliant and execute on compliance requirements
Maintain agency files accurately and process incoming mail requests
Attend and complete training sessions or assignments as required
Perform other related tasks as needed

Requirements

What you’ll need

5 years of employee benefits and account management experience in the insurance field required
strong understanding of current employee benefits, regulations, and industry standards
Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
Experience with fully-insured financial arrangements and alternate-funding methods preferred
Commitment to continuous learning and professional development
Active Life & Health License required
Industry-related designations preferred
Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

employee benefitsaccount managementpremium calculationpayroll deductionsbilling statement auditingproposal generationcompliance executionopen enrollment managementmarketing accountsservice request handling

Soft Skills

customer servicecommunicationrelationship managementorganizational skillsattention to detailproblem-solvingteam collaborationcommitment to learningpresentation skillsadaptability

Certifications

Life & Health Licenseindustry-related designations