Higginbotham

Employee Benefits Account Manager – Growth & Gaps Team

Higginbotham

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Maintain a professional relationship with clients through exceptional customer service
  • Support our sales Agent(s) in producing new business and renewing existing business
  • Act as the primary contact between client, prospect, agency, and producer
  • Handle or refer all service requests by clients
  • Initiate and handle marketing of accounts beginning 120 days before the renewal date
  • Gather necessary information and submit to appropriate carriers to obtain proposals
  • Review proposals for accuracy and work with Producers to generate proposal presentations
  • Calculate premium and payroll deductions, audit billing statements for accuracy
  • Generate open enrollment materials
  • Conduct open enrollment presentations
  • Process necessary paperwork for submission to carrier
  • Direct smooth transition from one carrier to another
  • Update accounts to maintain files on the agency management system
  • Maintain knowledge of developments or changes with carriers and Federal/State laws
  • Ensure client accounts are compliant and execute on compliance requirements
  • Maintain agency files accurately and process incoming mail requests
  • Attend and complete training sessions or assignments as required
  • Perform other related tasks as needed

Requirements

  • 5 years of employee benefits and account management experience in the insurance field required
  • strong understanding of current employee benefits, regulations, and industry standards
  • Experience with Affordable Care Act (ACA) and Employment Retirement Income Security Act (ERISA) preferred
  • Experience with fully-insured financial arrangements and alternate-funding methods preferred
  • Commitment to continuous learning and professional development
  • Active Life & Health License required
  • Industry-related designations preferred
  • Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
  • Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
employee benefitsaccount managementpremium calculationpayroll deductionsbilling statement auditingproposal generationcompliance executionopen enrollment managementmarketing accountsservice request handling
Soft Skills
customer servicecommunicationrelationship managementorganizational skillsattention to detailproblem-solvingteam collaborationcommitment to learningpresentation skillsadaptability
Certifications
Life & Health Licenseindustry-related designations