Systems Integration Engineer
Kreative Technologies, LLC
AWSAzureCloudCyber SecurityJavaLinux.NET
Solutions Architect – Post-Sales
HiddenLayer
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesPython
About the role
- Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid).
- Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations.
- Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments.
- Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement.
- Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products.
- Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements.
Requirements
- Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred).
- Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable.
- Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC).
- Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus.
- Skilled at troubleshooting technical issues and guiding customers through iterative solution design.
- Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and passionate about helping customers succeed.
Benefits
- Fully Remote: We are a completely remote global team. Though we’re distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person’s needs. We also offer vision, dental, and 401k offerings.
- Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
- Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
DockerKubernetesAWSAzureGCPInfrastructure as CodePythonAI/ML workflowsLangChainMLOps tools
Soft skills
interpersonal skillscommunication skillstroubleshootingcustomer successself-motivatedadaptablepassionate about customer success
