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Mobile Crisis Response Manager
Hidden Roots Mental Health LLCMCR Manager responsible for operational, clinical, and compliance functions in Mobile Crisis Response program. Ensuring high-quality crisis response services in Virginia with a focus on regulatory compliance and staff management.
About the role
Key responsibilities & impact- Oversee all MCR program workflows from intake, dispatch, response, documentation, follow-up, and billing readiness
- Ensure adherence to DBHDS, DMAS, Medicaid MCO, and contractual requirements
- Maintain daily awareness of MCR census, response times, and service delivery outcomes
- Identify workflow gaps and implement corrective action plans as needed
- Serve as point person for crisis escalations, operational issues, and field support
- Supervise MCR staff including clinicians, QMHPs, peers, and support personnel
- Ensure appropriate staffing coverage for all shifts, on-call schedules, and crisis rotations
- Monitor completion of safety plans, crisis assessments, disposition documentation, follow-up and referrals
- Conduct regular chart audits and provide corrective feedback
- Review and approve staff timesheets for accuracy and compliance
Requirements
What you’ll need- Bachelor’s degree in Human Services, Social Work, Psychology, or related field (Master’s preferred)
- Experience working in Mobile Crisis Response, crisis services, or emergency behavioral health
- Strong understanding of Virginia DBHDS and Medicaid MCR requirements
- Supervisory experience in a behavioral health setting
- Proven experience with timesheet review and payroll approval
- Strong organizational, leadership, and problem-solving skills
Benefits
Comp & perks- Competitive compensation
- Hybrid work setup
- On-call availability based on program needs
- Fast-paced, mission-driven environment
- Opportunity to shape impactful programs in mental health
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
timesheet reviewpayroll approvalchart auditscrisis assessmentssafety plansservice delivery outcomesworkflow managementcorrective action plansstaff supervisionbilling readiness
Soft Skills
organizational skillsleadership skillsproblem-solving skillscommunication skillsinterpersonal skills
Certifications
Bachelor’s degree in Human ServicesBachelor’s degree in Social WorkBachelor’s degree in PsychologyMaster’s degree in related field