Account Executive

• Identify Upsell Opportunities - Analyse customer usage, needs, and business goals to uncover opportunities for additional products and services.
• Develop Expansion & Retention Strategies - Create tailored account plans to increase account value through expansion initiatives and ensure renewals occur on or ahead of time.
• Build Strong Customer Relationships - Maintain regular communication with key stakeholders to understand evolving needs and position relevant solutions. Expand relationships beyond existing stakeholders – get deeper and broader. Travel to meet customers in Europe and Asia periodically.
• Collaborate with Internal Teams - Work closely with Customer Success, Product, Professional Services and Marketing teams to align on expansion goals and deliver a seamless customer experience.
• Support Business Reviews - Support quarterly business reviews and other customer meetings to showcase HICX products and services, introduce new offerings, and reinforce value.
• Negotiate and Close Upsell Deals - Manage the full sales cycle for upsell opportunities, including pricing discussions and contract amendments.
• Monitor Customer Health, Satisfaction and Risk - Track engagement metrics to proactively identify expansion potential and risk indicators.
• Follow prescribed Sales and Customer Success processes and use required tools - Maintain pipeline in Salesforce, keep customer data sanitized across HICX systems, attend internal meetings as required.

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Account Executive