Information Systems Support Specialist
HHS, LLC
full-time
Posted on:
Location Type: Hybrid
Location: Dripping Springs • Texas • United States
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Salary
💰 $60,000 per year
About the role
- Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.
- Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.
- Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.
- Deliver exceptional "white-glove" service through clear communication via email, ticketing systems, phone, and remote desktop solutions.
- Work effectively within a team-oriented environment, following directives while maintaining initiative to work independently.
Requirements
- 3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.
- Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).
- Strong understanding of VPNs, wireless networking, and security best practices.
- Experience with remote desktop solutions.
- Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.
Benefits
- Comprehensive medical, dental, and vision insurance.
- 401(k) with employer matching.
- Paid Time Off (Vacation & Sick Leave).
- Employee Assistance Program (EAP) and active Employee Resource Groups (ERGs).
- Career development pathways and ongoing technical training.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 11macOSAndroidiOSVPNsnetwork securitytroubleshootingremote desktop solutionsprinterswireless routers
Soft Skills
clear communicationteam-orientedinitiativecustomer-first mentalitymulti-taskingwork ethic