Information Systems Support Specialist

HHS, LLC

Information Systems Support Specialist providing technical support leveraging SaaS applications at HHS. Focused on troubleshooting and delivering exceptional customer service in a hybrid work environment.

Posted 4/11/2026full-timeDripping Springs • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidiOSMacOS

About the role

Key responsibilities & impact

Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.
Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.
Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.
Deliver exceptional "white-glove" service through clear communication via email, ticketing systems, phone, and remote desktop solutions.
Work effectively within a team-oriented environment, following directives while maintaining initiative to work independently.

Requirements

What you’ll need

3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.
Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).
Strong understanding of VPNs, wireless networking, and security best practices.
Experience with remote desktop solutions.
Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.

Benefits

Comp & perks

Comprehensive medical, dental, and vision insurance.
401(k) with employer matching.
Paid Time Off (Vacation & Sick Leave).
Employee Assistance Program (EAP) and active Employee Resource Groups (ERGs).
Career development pathways and ongoing technical training.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 11macOSAndroidiOSVPNsnetwork securitytroubleshootingremote desktop solutionsprinterswireless routers

Soft Skills

clear communicationteam-orientedinitiativecustomer-first mentalitymulti-taskingwork ethic