Manager, Customer Success – SMB
HHAeXchange
full-time
Posted on:
Location Type: Hybrid
Location: Bloomington • Minnesota • United States
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Salary
💰 $95,000 - $125,000 per year
About the role
- Oversee a team responsible for driving adoption and supporting the retention of our SMB providers
- Monitor key metrics to evaluate the health of customer relationships
- Help troubleshoot and escalate issues as needed
- Mentor and develop your team to deliver outstanding service to clients
- Inspire and motivate the team to achieve key performance metrics
- Track and measure ongoing client activities to optimize performance
- Provide insightful and actionable feedback from customer and team insights to executive leadership
Requirements
- At least 5+ years of proven leadership experience in retaining customers within SaaS platforms
- Strong background in customer success management, including leading teams to drive customer success and retention
- Ability to foster a culture of accountability, collaboration, and continuous improvement within the team
- Excellent customer service, communication skills and proficiency in Salesforce, Gainsight, Microsoft Office
- Proven interpersonal, collaborative, and relationship building skills
- Strong organizational skills and ability to manage personal and team priorities and workflows
- Teamwork approach, enthusiasm, and a strong desire to succeed!
- Bonus: Experience working with clients in the healthcare or homecare industry
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer success managementSaaS platformskey performance metricstroubleshootingteam developmentperformance optimizationclient relationship management
Soft Skills
leadershipcommunicationinterpersonal skillscollaborationorganizational skillsrelationship buildingaccountabilitycontinuous improvementteamworkmotivation