Develop, implement, and lead the overall quality strategy and QA operating model across the organization.
Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria.
Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation.
Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing.
Lead accessibility testing programs aligned to WCAG 2.1+
Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports
Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits.
Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking.
Define and support customer UAT strategies and environments.
Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles.
Ensure feedback from UAT informs release decisions and product quality improvements.
Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership.
Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration.
Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention.
Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases.
Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers.
Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence.
Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field required.
10+ years of experience in software engineering within a software product company, with a focus on developing scalable, high-performance systems.
4+ years leading QA organizations or enterprise quality programs.
Proven experience designing and implementing standardized QA processes and test automation strategies in SaaS environments.
Hands-on experience implementing automated testing frameworks integrated into CI/CD pipelines.
Experience with accessibility testing and standards such as WCAG 2.1+ and authoring VPATs/ACRs.
Experience supporting security testing practices such as vulnerability scanning, SAST/DAST, and penetration test remediation validation.
Experience supporting or running customer UAT processes.
Strong understanding of quality metrics (defect rates, coverage, MTTR, escape rate, etc.) and how to operationalize them.
Background working in cloud-based architectures and microservices environments.
Demonstrated success collaborating across engineering, product, and security teams in a fast-paced environment.
Strong leadership skills with experience managing and developing QA and automation teams.
Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role

Benefits

Competitive health plans
Paid time-off
Company paid holidays
401K retirement program with a Company elected match
Other company sponsored programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

test automationQA processesautomated testing frameworksCI/CD integrationaccessibility testingWCAG 2.1+vulnerability scanningSASTDASTquality metrics

Soft Skills

leadershipcollaborationmentoringprocess improvementcommunicationproblem-solvingteam managementcustomer focusadaptabilityinnovation

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineeringrelated field degree