Customer Support

• Support client business needs, troubleshooting and supporting all support aspects of the revenue cycle management process
• Foster and maintain critical working relationships with clients, payers, and cross functional internal stakeholders, ensuring accurate billing and collections
• Proactively identify opportunities for improved reimbursement and address any issue related to payer and provider collections across all markets
• Support Accounts Receivable A/R reconciliation by efficiently managing processing claims
• Oversee revenue cycle activities to achieve benchmarks, ERA enrollments and troubleshooting X 12 N 837i/p files in conjunction with 999/277 responses
• Knowledge of Professional and UB04 billing and electronic claims processing
• Proficiency with mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third-party vendors, including clearing houses
• Identify and relay opportunities for improvement externally and internally relating to application flow, required tools sets and operational procedures

Revenue Cycle Support Representative

Product Support Specialist

Customer Support Representative

Field Customer Care Specialist

Field Customer Care Specialist