HHAeXchange

Business Analyst, GTM Systems

HHAeXchange

full-time

Posted on:

Origin:  • 🇺🇸 United States • District of Columbia, New York

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $90,000 - $100,000 per year

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. This is a high-impact, high-visibility role with a strong growth path toward product & process ownership.
  • HHAeXchange is seeking a Business Analyst, GTM Systems to support the strategic evolution of our go-to-market technology stack, with Salesforce at its core. Sitting within the GTM Systems team, this cross-functional role will support four product owners aligned to key stages of the customer lifecycle: Customer Operations, Customer Transactions, Sales Efficiency, and Marketing Operations.
  • This individual will help translate business needs into clear, actionable requirements, manage day-to-day enhancements, support data quality initiatives, and act as a connective layer between product owners and technical delivery.
  • Core Philosophy & Mission: Empower internal teams with a well-orchestrated, insight-driven GTM tech stack. Shift from reactive system support to strategic solution design. Treat internal stakeholders as customers and prioritize velocity, usability, and impact in every project
  • To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

  • Experience & Functional Skills
  • 2–4 years of experience in business systems analysis, GTM operations, or Salesforce administration
  • Familiarity with the Salesforce ecosystem (Sales Cloud required; Service Cloud or CPQ a plus)
  • Strong organizational skills with experience juggling multiple workstreams
  • Demonstrated ability to write clear requirements and user stories
  • Communication & Collaboration
  • Effective communicator who can translate technical concepts for business stakeholders
  • Team-oriented mindset with a willingness to jump in and support wherever needed
  • Detail-oriented with strong documentation and follow-through habits
  • Technical Acumen
  • Proficiency in Excel/Google Sheets, basic reporting, and data cleanup
  • Experience with ticketing or project management tools (e.g., Jira, Asana)
  • Understanding of basic process modeling or diagramming (e.g., Lucidchart, Miro)
  • Preferred Qualifications:
  • Experience in a high-growth SaaS company
  • Exposure to product management frameworks or agile methodology
  • Basic understanding of GTM workflows (lead-to-opportunity, quote-to-cash, etc.)
  • Interest in growing into a GTM Systems Product Owner role