Customer Support Engineer – Electro-Optical Testing Line

HGH Systèmes Infrarouges SAS

full-time

Posted on:

Location Type: Hybrid

Location: Igny • France

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About the role

  • Participate in the deployment of services offered to our clients
  • Collaborate with the Sales and Quality departments and support R&D teams
  • Handle customer requests via the ticketing software (Zoho Desk)
  • Manage client relationships and contribute to the development of customer service offerings
  • Industrialize new service offerings within the EOT customer support department
  • Provide support and technical expertise to clients
  • Deploy equipment, perform necessary integrations/interfaces, and deliver user training

Requirements

  • Master's degree (Engineering degree or equivalent)
  • Technical skills in optronics or electronics
  • Knowledge of infrared technology, test benches, or infrared cameras is a plus
  • Customer-service orientation and strong interpersonal skills
  • Experience in customer-facing roles within a technical-sales context is appreciated
  • Moderate mobility (travel approximately one week every two months)
  • Fluent English required
Benefits
  • Meal vouchers
  • RTT (additional time-off days)
  • Sustainable mobility allowance
  • CSE benefits (works council benefits)
  • Attractive health coverage (individual or family supplementary health insurance, and provident insurance)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
optronicselectronicsinfrared technologytest benchesinfrared cameras
Soft Skills
customer-service orientationinterpersonal skills
Certifications
Master's degreeEngineering degree