Field Service Engineer – Panoramic Infrared Cameras

HGH Systèmes Infrarouges SAS

full-time

Posted on:

Location Type: Hybrid

Location: Igny • France

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About the role

  • You will report to the Customer Support department of the Wide Area Surveillance (WAS) product line.
  • You will participate in deploying the services we offer to customers worldwide.
  • You will carry out preparatory work for interfacing products at the customer site (network/systems, infrastructure, mechanical, electronic, specific pre-configuration, etc.).
  • At the customer site, you will deploy the equipment and perform the necessary configurations (3 to 6 days on site).
  • To ensure optimal adoption, you will train users on the products (software, hardware, daily maintenance).
  • You will provide technical assistance in case of equipment failure, remotely or on site.
  • You will monitor installed products to ensure an optimal level of service.

Requirements

  • Master’s degree (Bac +5) in engineering or equivalent, generalist profile (preferably in mechatronics or electronics).
  • At least 5 years of professional experience in similar roles.
  • Knowledge of IT systems and networks would be an advantage.
  • High mobility is required: you will be expected to travel at least 2 full weeks per month (Europe, Africa, Americas… approximately 90% of assignments outside France).
  • Fluent English is essential for oral and written communication with English-speaking clients.
Benefits
  • Possibility to work remotely up to 2 days per week
  • Compensation based on experience (base salary + profit-sharing and incentive schemes)
  • Meal vouchers
  • RTT (additional time-off days)
  • Sustainable mobility allowance and CSE benefits (employee committee perks)
  • Attractive social benefits package
  • Frequent company events (afterworks, summer barbecue, Epiphany cake, Christmas party, company seminar…)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechatronicselectronicsIT systemsnetworkingequipment deploymentproduct configurationtechnical assistanceuser trainingservice monitoring
Soft Skills
communicationcustomer supportproblem-solvingadaptabilityteam collaboration
Certifications
Master’s degree in engineering