Product Operations Specialist

HFM

Product Operations Specialist at HFM, a multi-asset broker, ensuring smooth FinTech product operations. Handling inquiries, supporting product releases, and collaborating with cross-functional teams.

Posted 7/15/2026full-timeLarnaca • 🇨🇾 CyprusJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product support and technical troubleshooting, with a strong focus on enhancing user experience through effective communication and collaboration with cross-functional teams. Proficient in analyzing user data to drive product improvements and operational efficiency.

Highest-signal resume keywords

Product SupportTechnical TroubleshootingUser Experience EnhancementData AnalysisCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product DocumentationUser TrainingOperational EfficiencyData-Driven Decision MakingFeature Release Support

Soft Skills

Customer Service SkillsAbility to Work Under PressureCollaboration

Tools & Technologies

CRM SoftwareJiraTrelloAsana

Industry Keywords

Cross-Functional TeamsClient-Facing ProductsInternal ProceduresMobile AppTrading Tools

About the role

Key responsibilities & impact

Handle daily business and technical inquiries, troubleshooting issues for clients and internal users across CRM, Ticketing, Mobile App, Trading Tools, and Platforms
Support Product Managers and Business Analysts in ensuring successful new product or feature releases
Collaborate closely with cross-functional teams (IT, QA, Web/Mobile Development, Brokerage, and Marketing) to define product requirements and facilitate smooth operations
Formulate and update internal procedures to enhance operational efficiency for client-facing and internal products
Analyze user data and feedback to make data-driven decisions for product enhancements and optimizations
Create and maintain product documentation, including user guides and release notes
Conduct training sessions for internal teams and clients to familiarize them with platform features and updates
Provide technical support to product users to ensure a seamless user experience

Requirements

What you’ll need

Bachelor's degree in a related field or equivalent experience
1+ years of experience in a similar role
Strong communication and customer service skills
Ability to work under pressure in a fast-paced environment
Fluency in English (speaking and writing), additional language will be considered an advantage
Knowledge of CRM software and collaboration tools such as Jira, Trello, or Asana can be considered an advantage.

Benefits

Comp & perks

Hybrid Work Model (2 days working from home)
Monthly Wolt Vouchers
Comprehensive Health & Life Insurance
Provident Fund (Upon completion of the trial period)
Summer Short Fridays (August)
Additional Paid Annual Leave (up to 30 days, based on years of service)
Birthday Leave
Training & Education Allowance
Udemy Business access
Gym Membership
Referral Bonus Program
Additional Support
Visa Sponsorship and Relocation Assistance