Back Office Administrator

HFM

Back Office Administrator for financial services firm processing client deposits and withdrawals. Ensuring compliance with anti-fraud policies and providing client support for inquiries in Lagos.

Posted 7/3/2026full-timeLagos • 🇳🇬 NigeriaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process and monitor client deposits.
Investigate and process client withdrawal requests.
Provide assistance to all departments for back office related tasks in a timely manner.
Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations.
Check KYC documents and activate accounts.
Generate accurate daily net deposit reports.
Assist clients with general finance inquiries.
Provide daily screenshots of payment gateway balances for accounting reconciliation.
Reply to all client emails regarding account approvals and funding.
Report any issues to Manager in line.

Requirements

What you’ll need

Bachelor’s degree with a minimum GPA of 2.2 from a reputable university.
At least 3 years of experience in a structured financial institution.
Proficient in MS Office and CRM software.
Strong written and verbal communication skills.
The candidate must be able to work shifts as required.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Client Withdrawal ProcessingDaily Net Deposit ReportingPayment Gateway ReconciliationFinance Inquiry Assistance

Soft Skills

Strong Written CommunicationStrong Verbal Communication

Certifications

Bachelor’s Degree