Back Office Administrator – 24/7 Shift Rotation

HFM

Back Office Administrator overseeing KYC processes and account management tasks for an international broker. Working in a fast-paced environment with a 24/7 shift rotation in Mauritius.

Posted 5/11/2026full-timeEbene • 🇲🇺 MauritiusJuniorWebsite

About the role

Key responsibilities & impact

Check KYC documents and activate accounts
Monitor and update existing account opening procedures
Process and monitor client deposits & bonus operations
Investigate and process client withdrawal requests
Process internal and external transfers
Ensure compliance with the company’s anti-fraud policy by conducting thorough investigations
Provide assistance to all departments for back office related tasks in a timely manner
Assist clients with general finance/ KYC inquiries
Report to Team Leader as per the reporting requirements

Requirements

What you’ll need

Diploma or University/ College Degree in Accounting/ Mathematics or a Management field or any equivalent qualification
1+ years’ of experience would be considered an advantage
Must be able to work on a 24/7 rota basis (shifts: 07:00-15:30; 09:00:17:30; 15:30- midnight)
Flexible to work on weekends or public holidays (when required)
I.T. Proficiency
Fluency in English
Any additional language would be considered an advantage
Excellent written and verbal communication
Able to work in a fast-paced environment
Multi task and able to work within strict deadlines
Strong organizational skills

Benefits

Comp & perks

Attractive remuneration package
22 days of Annual Leave ( reaching up to 30 days per year based on years’ service)
Friday afternoons off (during December & January)
Birthdays are always a day off
Long-Service Recognition Awards
Referral Bonus
Participation in the Company’s Medical Scheme from day one (Eagle)
Unlimited snacks, fruits and beverages
Complimentary periodic lunches at the office
Fun team-building activities & Corporate events
Magnificent offices in Iconebene
Night & Weekend Shift incentive (as applicable)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KYCaccount managementclient deposits processingclient withdrawal processinginternal transfersanti-fraud compliancefinance inquiriesaccount opening proceduresinvestigation skillsmathematics

Soft Skills

communicationorganizational skillsmulti-taskingability to work under deadlinesflexibilityteam collaborationproblem-solvingadaptabilityattention to detailcustomer service

Certifications

Diploma in AccountingUniversity Degree in MathematicsManagement qualification