Chargeback Analyst – Portfolio Team

HFD

Chargeback Analyst ensuring compliance and analyzing performance of purchased loans in healthcare finance. Collaborating with business partners for effective operations and continuous improvements.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $31 per hourWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist Portfolio Manager in identifying first payment default and down payment chargebacks within HFD's enterprise level portfolios.
Submit chargeback responses in an accurate timely manner to assist HFD in winning such disputes.
Using our contracts and operational term sheets, ensure that we are compliant with terms of our agreement to enterprise level customers.
Utilizing operational term sheets, assist in managing enterprise level providers to track thresholds and maximize its return on investment.
Assist with monitoring post charge off collection vendor performance and remittances.
In this role, you will be trained to be able to read contracts and create operational term sheets.
Assist in the creation of operational processes and workflows.
Be able to identify and alert management to "red flags" or trends within data.
Assist in creating feedback loops with our providers to ensure timeliness and accuracy in our submissions.
Participate in special projects aimed at continuous process improvements related to operational processes and procedures.
Perform ad hoc duties as assigned.

Requirements

What you’ll need

Bachelor's Degree, preferably in Finance or Accounting
Strong analytical skills and attention to detail
Strong interpersonal skills with the ability to work in a collaborative team environment
Ability to adapt to changing business needs with a solution-oriented mindset
A willingness to learn
Ability to multi-task
Proficient in Microsoft Excel
Not required, but Preferred skill set
Dispute or Chargeback experience
Previous experience in underwriting
Payment portal compliance
Hubspot
MS SQL Database experience

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k with 4% company match.
Time off: 10 days per year of PTO, 6 days of paid sick time, plus 6 paid holidays and 1 floating holiday.
EPIC company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical skillsattention to detaildispute experiencechargeback experienceunderwriting experiencepayment portal complianceMicrosoft ExcelMS SQL Database

Soft Skills

interpersonal skillscollaborative team environmentadaptabilitysolution-oriented mindsetwillingness to learnmulti-tasking

Certifications

Bachelor's Degree in FinanceBachelor's Degree in Accounting