Product Operations Manager
Veeva Systems
CloudSDLCVault
Product Operations Manager
Hey Jane
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $115,000 per year
Job Level
Mid-LevelSenior
About the role
- Own and improve product operations processes, tools, and workflows that drive alignment and execution across teams
- Partner with operations, engineering, and clinical teams to support the full product lifecycle—from requirements to release and optimization
- Create and maintain product documentation, including requirements, release notes, and process guides
- Coordinate and track release readiness, including testing, launch planning, and communication to stakeholders
- Maintain release calendars to ensure visibility and alignment across the organization
- Configure third-party tools to enable messaging, automations, scheduling, and data collection
- Gather and analyze data to generate insights, track performance, and recommend process or product improvements
- Identify and resolve operational gaps, building scalable processes that improve efficiency and quality
Requirements
- 3+ years of experience in product management or operations, preferably in healthtech, consulting, or startups
- Strong organizational and project management skills, with a track record of supporting cross-functional teams to deliver on time and with quality
- Ability to manage multiple priorities and stakeholders with attention to detail and follow-through
- Excellent written and verbal communication skills; able to translate strategy into clear requirements and documentation
- Experience configuring and managing third-party tools for chat, workflows, scheduling, and forms (i.e. Intercom, Typeform, Jotform)
- Analytical mindset with experience tracking KPIs and operational metrics, and comfort working with data to generate insights and inform decision-making
- Experience with product lifecycle processes, release management, and technical documentation
- Thrives in fast-paced, ambiguous environments; adaptable, resourceful, and solutions-oriented
- Passion for Hey Jane’s mission and a commitment to expanding access to essential healthcare
Benefits
- Compensation: $100-115k + equity
- Remote from approved states (CA, CO, IL, MA, MD, NJ, NY, OR, and WA) with preference in NYC
- Unlimited vacation
- Health, dental, and vision insurance with FSA
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementoperationsproject managementrelease managementtechnical documentationdata analysisKPI trackingprocess improvementworkflow managementrequirements gathering
Soft skills
organizational skillscommunication skillsattention to detailadaptabilityresourcefulnesssolutions-orientedcross-functional collaborationtime managementstakeholder managementanalytical mindset