EU Freelancer – Inbound Customer Service

hey contact heroes GmbH

EU freelance customer service agent handling German inbound customer support for hey contact heroes. Processing phone and written inquiries while resolving problems and supporting positive customer experiences.

Posted 8/25/2026contractRemote • 🇪🇺 Anywhere in EuropeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service with a focus on solution-oriented communication and a positive customer experience. Proficient in German at C1 or C2 level, with experience using CRM or ticketing systems.

Highest-signal resume keywords

Customer Service ExperienceGerman Language Skills (C1/C2)CRM ProficiencySolution-Oriented ApproachFreelancer Registration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCRM ProficiencyTicketing SystemsGerman Language Skills

Soft Skills

Friendly MannerProfessional CommunicationSolution-Oriented Approach

Industry Keywords

VAT IDEU Work AuthorizationInbound Customer ServiceDedicated WorkspaceStable Internet Connection

About the role

Key responsibilities & impact

Work on a variety of innovative inbound customer service projects
Handle customer inquiries by phone and in writing
Answer customer questions and resolve issues with a solution-oriented approach
Ensure a positive customer experience
Provide professional support as the first point of contact for customers
Collaborate closely with internal teams

Requirements

What you’ll need

Reside in an EU country outside Germany
Registered business with a VAT ID
Experience in customer service, for example as an agent or in a similar role
German language skills at C1 or C2 level, both spoken and written
Friendly and professional manner, solution-oriented approach, and confident communication skills
Proficiency with common tools and systems, particularly CRM or ticketing systems
Officially registered as a freelancer
Legally authorized or otherwise able to work within the EU
Dedicated workspace and stable internet connection

Benefits

Comp & perks

Flexible working hours and self-managed scheduling
Flexible work from your own location
Long-term collaboration
Transparent, assignment-scope-based compensation
Support from a motivated network
Participation in innovative customer service projects