EU Freelancer – Inbound Customer Service

hey contact heroes GmbH

Freelancer providing inbound customer service across innovative projects within the EU, requiring German language proficiency and customer service experience.

Posted 7/7/2026contractRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem resolution. Proficient in managing inquiries and providing solutions while maintaining a positive customer experience.

Highest-signal resume keywords

Customer Service ExperienceFluent German (C1/C2 Level)Strong Communication SkillsFreelancer StatusBasic Technical Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Solution-Oriented ApproachFriendly MannerConfident Expression

Tools & Technologies

CRM SystemsTicketing Systems

Industry Keywords

EU ResidencyVAT IDInbound CommunicationCustomer Experience

About the role

Key responsibilities & impact

Diverse projects: Participate in innovative customer service projects for exciting clients.
Flexibility: You work from your location – all you need is a dedicated workspace and a stable internet connection.
Autonomy: As a freelancer you manage your own schedule and decide how to structure your workday.
Inbound communication: Handling telephone and written inquiries – always with a focus on excellent customer service.
Solution-oriented approach: You answer customer questions, resolve issues, and ensure a positive customer experience.
Professional support: You are the first point of contact for customers and work closely with our internal teams.

Requirements

What you’ll need

Location: You reside in an EU country (outside Germany) and have a registered business with a VAT ID.
Customer service experience: You have previously worked as an agent or in a similar role.
Language skills: You speak and write German at C1 or C2 level — clearly, accurately, and with a customer-focused style.
Strong communication: Friendly manner, solution-oriented approach, and confident expression both verbally and in writing.
Basic technical skills: You are comfortable using common tools and systems, such as CRM or ticketing systems.
Freelancer status: You are officially registered as a freelancer and able to work within the EU.

Benefits

Comp & perks

Equal partnership: We offer exciting projects and long-term collaboration.
Fair compensation: Transparent and adjusted to the scope of your engagement.
Support: You are part of a motivated network that supports you with advice and assistance.