hey contact heroes GmbH

EU Freelancer – Inbound Customer Service

hey contact heroes GmbH

contract

Posted on:

Location Type: Remote

Location: Remote • 🇪🇺 Anywhere in Europe

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • Answer and independently handle incoming customer calls in a solution-oriented and efficient manner
  • Communicate professionally, courteously and with a strong service orientation with our customers
  • Document and maintain all customer issues in the CRM system
  • Ensure service quality and customer satisfaction at the highest level

Requirements

  • You meet the prerequisites to work as a freelancer
  • You have initial experience in customer service
  • Your place of work/residence is in the EU (outside Germany), or you will be relocating soon
  • You have very good German language skills (C1/C2, verifiable)
  • Independent working style and high reliability
  • You have a secure workspace that is not visible to and/or accessible by third parties
  • You have a desk, an office chair, and the required hardware (PC, two monitors, mouse/keyboard, webcam, headset)
  • You have a stable internet connection with at least 50 Mbps (wired).
Benefits
  • A fair contract and appropriate compensation for your freelance services
  • The prospect of a long-term partnership
  • Collaboration on equal terms
  • Extensive and personal onboarding/training

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceCRM systemGerman language skills
Soft skills
solution-orientedefficientprofessional communicationcourtesyservice orientationindependent working stylehigh reliability