Customer Service Representative
HEXPOL Compounding
full-time
Posted on:
Location Type: Office
Location: Burton • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage all customer communications with speed and accuracy
- Build solid relationships with the customer base by providing order updates regularly
- Manage purchase orders from entry to completion
- Communicate any delays or order changes to the customer
- Prepare documentation of customer communications
- Coordinate with Schedulers any sudden changes or cut ins of emergency orders
- Create End of Day reports for Scheduling and Shipping departments
- Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer
- Recognize customer order histories that may affect budget and planning
- Identify and contact customers that have not ordered within a time frame
- Travel to other HEXPOL locations or to customers may be required
- Perform any other project/task as assigned by Management
Requirements
- High School diploma or equivalent
- Associates Degree in Business Administration or related field preferred
- Five (5) years' related work experience in a manufacturing environment
- Two (2) years' experience in customer service in the manufacturing industry preferred
- Strong written, verbal, and interpersonal communication skills
- Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook)
- Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills
- Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands
- Good cooperation and collaboration skills
- Attention to detail, high energy, self-motivated and self-reliant
- Ability to handle multiple tasks and meet tight deadlines
- Ability to interact well with all personality types
Benefits
- Competitive salary
- Annual variable bonus plan
- Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k match
- Paid time off
- Paid holidays
- Employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer communicationspurchase order managementdocumentation preparationreport creationorder history analysis
Soft skills
written communicationverbal communicationinterpersonal communicationorganizationprioritizationproblem-solvingcooperationcollaborationattention to detailself-motivation
Certifications
High School diplomaAssociates Degree in Business Administration