Customer Service Representative
HEXPOL Compounding
full-time
Posted on:
Location Type: Office
Location: Middlefield • Ohio • United States
Visit company websiteExplore more
About the role
- Manage all customer communications with speed and accuracy.
- Build solid relationships with the customer base by providing order updates regularly.
- Manage purchase orders from entry to completion.
- Communicate any delays or order changes to the customer.
- Prepare documentation of customer communications.
- Coordinate with Schedulers any sudden changes or cut ins of emergency orders.
- Create End of Day reports for Scheduling and Shipping departments.
- Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.
- Recognize customer order histories that may affect budget and planning.
- Identify and contact customers that have not ordered within a time frame.
- Travel to other HEXPOL locations or to customers may be required.
- Perform any other project/task as assigned by Management.
Requirements
- High School diploma or equivalent.
- Associates Degree in Business Administration or related field preferred.
- Five (5) years' related work experience in a manufacturing environment.
- Two (2) years' experience in customer service in the manufacturing industry preferred.
- Strong written, verbal, and interpersonal communication skills.
- Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).
- Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills.
- Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands.
- Good cooperation and collaboration skills.
- Attention to detail, high energy, self-motivated and self-reliant.
- Ability to handle multiple tasks and meet tight deadlines.
- Ability to interact well with all personality types.
Benefits
- Competitive salary
- Annual variable bonus plan
- Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k match
- Paid time off
- Paid holidays
- Employee assistance program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder managementdocumentation preparationreport creationbudget planningproblem-solvingprioritizationtime managementdata entrymanufacturing experience
Soft Skills
communication skillsinterpersonal skillsorganizational skillscollaboration skillsattention to detailself-motivationadaptabilityenergycooperationability to handle stress
Certifications
High School diplomaAssociates Degree in Business Administration