Customer Service Representative

HEXPOL Compounding

Customer Service Representative managing orders and communications with customers in manufacturing. Building solid relationships and handling customer inquiries in a fast-paced environment.

Posted 4/11/2026full-timeMiddlefield • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage all customer communications with speed and accuracy.
Build solid relationships with the customer base by providing order updates regularly.
Manage purchase orders from entry to completion.
Communicate any delays or order changes to the customer.
Prepare documentation of customer communications.
Coordinate with Schedulers any sudden changes or cut ins of emergency orders.
Create End of Day reports for Scheduling and Shipping departments.
Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.
Recognize customer order histories that may affect budget and planning.
Identify and contact customers that have not ordered within a time frame.
Travel to other HEXPOL locations or to customers may be required.
Perform any other project/task as assigned by Management.

Requirements

What you’ll need

High School diploma or equivalent.
Associates Degree in Business Administration or related field preferred.
Five (5) years' related work experience in a manufacturing environment.
Two (2) years' experience in customer service in the manufacturing industry preferred.
Strong written, verbal, and interpersonal communication skills.
Strong computer/systems skills - MS Office (Excel/Word/PowerPoint/Outlook).
Ability to manage competing demands and deal with frequent changes, delays or unexpected events through organization, prioritization, and problem-solving skills.
Ability to work effectively in a fast-paced environment establishing priorities and managing multiple tasks and demands.
Good cooperation and collaboration skills.
Attention to detail, high energy, self-motivated and self-reliant.
Ability to handle multiple tasks and meet tight deadlines.
Ability to interact well with all personality types.

Benefits

Comp & perks

Competitive salary
Annual variable bonus plan
Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k match
Paid time off
Paid holidays
Employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder managementdocumentation preparationreport creationbudget planningproblem-solvingprioritizationtime managementdata entrymanufacturing experience

Soft Skills

communication skillsinterpersonal skillsorganizational skillscollaboration skillsattention to detailself-motivationadaptabilityenergycooperationability to handle stress

Certifications

High School diplomaAssociates Degree in Business Administration