Technical Specialist – Commercial Customer Support
Hexion Inc.
full-time
Posted on:
Location Type: Office
Location: Columbus • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as a primary technical contact for commercial customers, building strong working relationships through regular communication and technical meetings.
- Collaborate with the sales and product teams to understand customer requirements and align product solutions accordingly.
- Evaluate customer needs and recommend or coordinate modifications to existing products.
- Work with R&D and production teams to develop and validate customized formulations or adjustments.
- Respond to customer quality concerns and lead investigations in coordination with quality assurance and production.
- Provide detailed reports and corrective action plans to customers where necessary.
- Plan, coordinate, and support customer product trials, ensuring accurate testing, documentation, and follow-up.
- Provide on-site or remote technical support during trials to ensure product performance and compliance with customer specifications.
- Review and approve customer recipes and rework requests in line with internal standards and customer expectations.
- Maintain accurate records of approvals, specifications, and technical communications.
- Gather customer feedback to inform product development, continuous improvement initiatives, and service enhancements.
- Support internal training and knowledge sharing based on customer experience and industry trends.
Requirements
- Bachelor's degree in Chemistry, Chemical Engineering, or related technical field (required).
- 5+ years of experience in a technical support role within the chemical manufacturing or a related industry.
- Strong understanding of chemical formulations, manufacturing processes, and quality systems.
- Experience with customer-facing technical roles including trials, audits, and technical negotiations.
- Excellent communication, problem-solving, and project management skills.
- Willingness to travel to customer sites as needed (up to 40% of the time).
Benefits
- Equal Opportunity, Affirmative Action employer.
- Candidates must submit an application for employment through our career site.
- Successful completion of a drug test and background investigation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
chemical formulationsmanufacturing processesquality systemstechnical supportproduct trialsauditstechnical negotiationsproblem-solvingproject management
Soft skills
communicationrelationship buildingcollaborationcustomer feedback gatheringtrainingknowledge sharing
Certifications
Bachelor's degree in ChemistryBachelor's degree in Chemical Engineering