Hexagon US Federal

IT Support

• Serve as the in-office technical point of contact, bridging application SMEs and on-site infrastructure
• Review emails, alerts, and incoming tickets to identify and address high-priority issues
• Sync with Helpdesk personnel to route and work tickets to closure
• Collaborate with system administrators, CAD Engineers, Cybersecurity team, and remote SMEs to resolve complex issues
• Participate in help desk briefings and identify and route Tier 3 support requests
• Maintain system documentation, lessons learned, and troubleshooting procedures for repeatability
• Assist with maintaining Help Desk Lessons Learned and improving troubleshooting procedures
• Provide on-call after-hours emergency support and perform scheduled maintenance tasks
• Stay current on proprietary systems, infrastructure changes, and evolving technologies to remain an effective frontline resource

Helpdesk Liaison

Security Engineer

• Assist in creating documentation artifacts, monitoring alerts, analyzing potential threats, implementing security measures, and conducting risk gap analysis assessments
• Develop and maintain ATO, RMF, and FedRAMP documentation as needed to include PO&AMs and SSPs
• Apply knowledge of cyber and regulatory policy, procedures, and workforce structure to develop, implement, and maintain a secure environment baseline
• Conduct vulnerability scans utilizing tool sets including ACAS, SCAP, and EvalSTIG and remediate vulnerabilities in critical systems while documenting the process and delivering reports to customers
• Work with mid and senior-level cybersecurity professionals to apply cybersecurity frameworks and improve cybersecurity posture
• Support Authority to Operate (ATO), self-assessment, and IV&V processes
• Perform DoD system hardening and cyber monitoring using tools such as ACAS, EvalSTIG, STIGViewer, and Splunk
• Other duties as assigned

Cybersecurity Engineer

Engineering Manager

• Lead a team of software engineers in the development, production and maintenance of real time software for Hexagon GNSS receivers, anti-jam antenna systems and other navigation related products
• Plan and manage all phases of real time code development: software architecture, development planning and documentation, source code development, compilation, tool development integration and testing
• Set-up and maintain build servers, DEVOPS pipelines, virtual machines, compilers and build tools
• Develop Python-based tools to support code development and build processes
• Work with associated technologies including HTML, Javascript, Python, MySQL, and C# as needed
• Identify personnel and equipment resource needs and coordinate with Senior Management to fulfill them
• Ensure software integration processes: static analysis, run time metrics, requirements compliance and Functional Qualification
• Support deployment, maintenance and configuration control of real-time navigation software

Helpdesk Liaison

Cybersecurity Engineer

Software Engineering Manager / Senior Software Engineer