Hexagon Agility

Field Engineer

• Utilize blueprints, wiring diagrams and manufacturer's installation manuals to complete assigned projects
• Inspect and test components of natural gas, propane, and electrical systems to include tanks, regulators, and injectors
• Removal, installation, and modification of Natural Gas and Propane fuel systems
• Work safely with high pressure systems in excess of 3600psi
• Mobile field diagnostic and repair work on natural gas and propane fuel systems
• Evaluate repairs needed and make practical decisions on the best repair strategy
• Lead field repair team on campaigns
• Serve as the point of contact when on site. Evaluate situation and determine best avenue to proceed as well as keeping the customers informed of progress and status of the repairs.
• Provide exceptional customer service and technical support of products
• Communicate and interact with customers, sales and other service counterparts in a positive, courteous and professional manner to earn long-term partnerships
• Develop a thorough understanding of Agility’s products
• Complete required contact and service reports in a timely fashion including call reports, performance reports along with product analysis and expense reports
• Maintain current working knowledge of local and national codes where applicable
• Capture Voice of Customer data whenever possible to help improve products/processes
• Ability for 60% - 80% travel with the ability to leave on short notice to keep up with customer demands
• Assist with kit assembly as necessary

Field Service Technician