Product Expert

Hex

Product Expert supporting technical users of Hex’s analytics data platform through chat, email, and Slack. Creating technical content and product feedback while troubleshooting complex data workflows.

Posted 8/5/2026full-timeNew York City • California, New York • 🇺🇸 United StatesJuniorMid-Level💰 $115,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SQL and Python for data analysis and problem-solving, while effectively communicating with users to understand their needs and provide technical support. Capable of developing technical content and collaborating with cross-functional teams to enhance product offerings.

Highest-signal resume keywords

SQLPythonData Science ToolingCustomer SupportAnalytical Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisTroubleshootingTechnical Content DevelopmentUse Case DevelopmentBI Tools

Soft Skills

Excellent CommunicationEmpathyRelationship BuildingCuriosityTeamwork

Tools & Technologies

Jupyter NotebooksETLData StorageBusiness Intelligence (BI)Machine Learning (ML)

Industry Keywords

User-Facing Technical CapacityData ConsultantCustomer EngineerProduct FeedbackTechnical Support

Tech Stack

Tools & technologies

ETLPythonSQL

About the role

Key responsibilities & impact

Serve as a primary contact for technical questions and use case development throughout the user lifecycle
Provide customer support through chat, email, and Slack
Understand different Hex user needs and anticipate future questions
Develop technical content, including demo projects, documentation, and videos
Identify product weaknesses and common pain points
Provide feedback and suggestions to the Product team
Troubleshoot complex problems, investigate bugs, and develop creative Hex workflows
Work closely with Sales, Product, and Customer teams to understand users and communicate Hex’s capabilities

Requirements

What you’ll need

2+ years of experience as a working data scientist, analyst, or analytics engineer using SQL and Python
Beyond-the-basics experience with data science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools
Analytical thinking ability to troubleshoot complex problems
Strong track record of talking to customers and solving their problems
Excellent communication, empathy, feedback-sharing, and relationship-building skills
High rate of learning, natural curiosity, and eagerness to debate opinions to find truth
Passion for teamwork and willingness to provide honest feedback
If based in San Francisco or New York City, willingness to work in the office at least 2 days per week
Experience in a user-facing technical capacity, such as Data Consultant or Customer Engineer
Familiarity with the contemporary data stack across ETL, storage, BI, and ML
Ability to stay up to date with new data-stack developments

Benefits

Comp & perks

Market-benchmarked salary
Equity
Comprehensive health benefits
Flexible paid time off