Senior Customer Success Manager

Hewlett Packard Enterprise

HPE Customer Success Manager helping enterprise customers adopt GreenLake and cloud solutions. Managing strategic accounts, resolving issues, and driving upsell and cross-sell growth.

Posted 8/17/2026full-timeRemote • Illinois, Pennsylvania, Tennessee, Texas • 🇺🇸 United StatesSenior💰 $161,000 - $378,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, including developing and executing Customer Success Plans, driving adoption of cloud operating models, and fostering strategic customer relationships. Proficient in cross-functional collaboration and understanding of industry trends, customer pain points, and compliance requirements.

Highest-signal resume keywords

Customer Success ManagementCloud Operating ModelsCustomer Success MethodologiesCross-Functional CollaborationLeadership Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success PlansCustomer Success MetricsCloud ComputingPublic Cloud ArchitectureITIL/ITSMAgile ConceptsDevOps MethodsProject ManagementTechnical Support CoordinationSales Motions

Soft Skills

Relationship BuildingMentoringProblem SolvingStrategic GuidanceCommunication

Tools & Technologies

HPE GreenLakeAdvisory ServicesProfessional ServicesManaged Services

Certifications & Qualifications

CCSM Level 4HPE GreenLake ATP

Industry Keywords

Customer PersonasMarket SegmentsData Privacy LawsCompliance RequirementsTechnology Industry Trends

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Own a select group of strategic customer accounts
Cultivate senior-level customer relationships and engage key stakeholders
Onboard customers and help define and achieve adoption success criteria
Advocate for customer needs, objectives, and desired outcomes
Develop and maintain Customer Success Plans with goals, outcomes, and timelines
Serve as an escalation point for customer issues and coordinate resolution with technical support, product management, and engineering
Capture HPE offering capabilities and identify gaps against customer use cases through a closed-loop engagement process
Drive upsell sales motions and close expansion opportunities within assigned accounts
Identify cross-sell opportunities and collaborate with Sales Specialists
Support customers through digital transformation and drive adoption across HPE’s as-a-service portfolio
Deliver measurable business value through proactive engagement, strategic guidance, and customer service
Travel occasionally for customer onsite meetings, conferences, and trade shows

Requirements

What you’ll need

University or bachelor’s degree or equivalent combination of education and experience
8+ years of direct, work-related experience
Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives
Experience serving as an external trusted advisor and internal mentor in customer success management
Expert-level knowledge in the relevant field, recognized by company and customers
Experience in cloud operating models
Ability to support customers in Eastern/Central Time Zones and accommodate Eastern Time Zone working hours
Comfortable with occasional domestic travel of approximately 10–15%
Thorough understanding of the technology industry, trends, market dynamics, emerging technologies, cloud computing, and competitive landscape
Comprehensive knowledge of company products and services and ability to communicate their value proposition
Understanding of customer personas, industries, market segments, customer pain points, and objectives
Knowledge of customer success methodologies, frameworks, and best practices
Knowledge of customer success financial metrics, including CLV and churn rates
Leadership and account-team orchestration skills
Cross-functional collaboration with sales, product development, technical support, and marketing
Awareness of industry regulations, data privacy laws, and compliance requirements
Knowledge of HPE GreenLake, Advisory and Professional Services, and Managed Services
Understanding of public cloud architecture and operations principles
Understanding of ITIL/ITSM
Understanding of Agile and DevOps concepts and methods
CCSM Level 4 or higher certification preferred
HPE GreenLake ATP certification preferred
Experience in project/program management preferred
Advanced university degree or MBA preferred

Benefits

Comp & perks

Comprehensive suite of health and wellbeing benefits supporting physical, financial, and emotional wellbeing
Personal and professional development programs
Career growth opportunities, including becoming a knowledge expert or moving to another division
Flexible work and personal needs management
Remote/teleworker work arrangement
Global, inclusive work environment
Opportunity to participate in customer onsite meetings, conferences, and trade shows