Senior Director of Networking, Customer Experience Business Ops – Transformation

Hewlett Packard Enterprise

Business Operations and Transformation Leader at HPE partnering with executives to drive strategic initiatives. Overseeing programs to improve customer experiences and organizational effectiveness.

Posted 7/31/2026full-timeSpring • California, Texas • 🇺🇸 United StatesSenior💰 $183,000 - $389,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in business strategy and transformation, with a strong focus on developing data-driven business cases and financial models to support executive decision-making. Proven ability to lead cross-functional initiatives that enhance operational efficiency and drive revenue growth in a global technology or services environment.

Highest-signal resume keywords

Business Strategy DevelopmentOrganizational Change ManagementFinancial Analysis and ForecastingExecutive CommunicationCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Case DevelopmentPerformance ManagementInvestment AnalysisResource AllocationStrategic PlanningOperational ExecutionData-Driven Decision MakingRisk ManagementTransformation Roadmap DevelopmentCustomer Retention Strategies

Soft Skills

Problem-SolvingAnalytical ThinkingStrategic ThinkingInfluencing SkillsTeam Leadership

Industry Keywords

Customer ExperienceWorkforce TransformationExecutive GovernanceGlobal TechnologyServices Industry

About the role

Key responsibilities & impact

Partner with the Customer Experience leadership team to define and execute long-term business strategies and transformation roadmaps aligned to Networking priorities.
Drive strategic planning, annual operating plans, multi-year business plans, investment prioritization, operating rhythms, and executive governance across the organization.
Lead team member experience programs and Management of Change efforts that strengthen engagement, commitment, adoption, and workforce readiness through periods of business, organizational, and technology transformation.
Develop data-driven business cases, financial models, and performance analyses to support executive decision making and maximize business value.
Lead complex cross-functional initiatives across multiple business units and stakeholder groups that improve revenue growth, customer retention, operational efficiency, profitability, and service delivery performance.
Own executive-level governance, including business reviews, strategic initiative tracking, risk management, and executive action planning.
Advise senior executives on competitive insights, risk assessments, investment tradeoffs, and business performance actions.

Requirements

What you’ll need

15+ years of progressive leadership experience in business strategy, transformation, consulting, corporate development, business operations, or general management within a global technology or services organization.
Proven track record of leading large-scale transformation programs that delivered measurable business, operational, financial, and organizational outcomes.
Experience developing and executing multi-year business strategies, operating plans, and organizational transformation roadmaps.
Strong financial and business acumen, including investment analysis, resource allocation, business case development, forecasting, and performance management.
Demonstrated success partnering with executive leadership teams to drive strategic decisions, organizational alignment, and operational execution.
Expertise in organizational change management, employee experience, workforce transformation, and leadership effectiveness.
Exceptional executive communication skills with experience preparing executive presentations, board-level materials, and strategic communications.
Strong problem-solving, analytical, and strategic thinking capabilities with the ability to convert insights into business action.
Proven ability to influence senior leaders, drive accountability, and deliver results in highly matrixed global organizations.
Background in services, customer success, customer experience, or networking preferred.

Benefits

Comp & perks

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: investment in career growth with specialized programs.
Unconditional Inclusion: commitment to inclusivity and flexibility in managing work and personal needs.