Consultant, Customer Experience, Business Process Improvement

Hewlett Packard Enterprise

Consultant leading cross-functional transformation projects to improve customer experience at HPE. Engaging with senior leaders to drive business process improvements and strategic initiatives.

Posted 7/30/2026full-timeSpring • Texas • 🇺🇸 United StatesSeniorLead💰 $119,500 - $275,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading cross-functional transformation projects, applying frameworks for program management, and executing change management initiatives. Proficient in stakeholder engagement, data analysis, and process re-engineering to drive business strategy and operational improvements.

Highest-signal resume keywords

Cross-Functional Transformation LeadershipChange Management ExperienceLean Six Sigma CertificationProject Management Certification (PMP/PMI)Data Analysis for Business Strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProcess Re-EngineeringKPI MeasurementBusiness Case ManagementStakeholder Management

Soft Skills

Advanced Facilitation SkillsCollaborationProblem Solving

Tools & Technologies

Microsoft Office

Certifications & Qualifications

PMP/PMI CertificationLean Six Sigma Certification

Industry Keywords

Business ManagementManagement ConsultingTransformation ProgramsGovernance Frameworks

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
Evaluate and analyze data to support business strategy/operations improvements
Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
Foster organization wide collaboration in solving problems
Engage and work with senior stakeholders

Requirements

What you’ll need

Bachelor's or Master's degree in Business Management, Engineering or equivalent
10+ years of relevant experience leading cross-functional, strategic or transformation projects
Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving
Project management certification such as PMP/PMI certification preferred
Lean Six Sigma or equivalent improvement framework
Change management experience
Management Consulting experience
Advanced facilitation skills
Excellent Microsoft Office skills

Benefits

Comp & perks

A competitive salary and award-winning benefits
A diverse, inclusive, and supportive culture and team
Growth through professional development, on-the job learning and stretch assignments
A network of talented and motivated colleagues
Work-life balance and support for career development