SSD Service Delivery Manager – SE & Gulf Coast

Hewlett Packard Enterprise

Service Delivery Manager overseeing Mission Critical support teams at Hewlett Packard Enterprise. Managing on-site hardware and systems support while ensuring customer satisfaction and loyalty.

Posted 7/22/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $105,500 - $243,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing teams that provide on-site hardware and systems support, with a focus on achieving operational targets and maintaining customer relationships. Proven experience in people and process management within the computer customer support industry is essential.

Highest-signal resume keywords

Team ManagementOn-Site Customer SupportMission Critical Systems ExperiencePeople and Process ManagementOperational Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementSystems SupportCustomer SupportOperational PlanningTactical Activity Monitoring

Soft Skills

Relationship ManagementCross-Functional CollaborationEscalation Handling

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Mission Critical SupportCustomer Support IndustryService Levels

About the role

Key responsibilities & impact

Manage team responsible for providing on-site hardware, systems, sub-systems and/or other applications support for customers according to contractual service levels.
Overall responsibility for planning, recruiting, developing and utilizing Mission Critical support consultants, project managers, Mission Critical support specialists, and Mission Critical ASCs.
Plan, direct, and monitor high-end operational tactical activities of the team.
Set and drive team to meet business and operation targets.
Handle cross-functional and cross-sub-region escalations.
Maintain a strong relationship with customers and other functional managers.

Requirements

What you’ll need

Minimum Bachelor's degree or equivalent experience required.
Typically, 5 years of related experience in the computer customer support industry with proven managerial abilities.
Three years of on-site customer support, Mission Critical, systems experience desired.
3-5 years of experience in people and process management.

Benefits

Comp & perks

Health & Wellbeing: comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: specific programs catered to helping you reach career goals.
Unconditional Inclusion: flexible to manage work and personal needs.