Complex Solutions Engineer – Engineering Resolution

Hewlett Packard Enterprise

Complex Solutions Engineer at Hewlett Packard Enterprise addressing complex incidents across systems while fostering a solution-oriented engineering culture.

Posted 7/22/2026full-timeSpring • Colorado, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $111,000 - $211,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in troubleshooting complex incidents across interconnected systems, with a focus on automation, scripting, and operational efficiency. Capable of leading teams through problem resolution while fostering a culture of continuous improvement and collaboration.

Highest-signal resume keywords

Troubleshooting In Production EnvironmentsScripting And AutomationSystems ThinkingClear CommunicationTechnical Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating SystemsNetworkingCloudStorageVirtualizationDistributed SystemsSoftware DevelopmentRoot Cause AnalysisProblem-Solving MethodsData Analysis

Soft Skills

Analytical ThinkingCritical ThinkingOwnershipCuriosityAdaptability

Certifications & Qualifications

Bachelor’s Degree In Computer ScienceBachelor’s Degree In Systems EngineeringBachelor’s Degree In Information TechnologyBachelor’s Degree In Mathematics

Industry Keywords

Technical SupportSystems EngineeringReliability EngineeringInfrastructureSoftware Engineering

Tech Stack

Tools & technologies

CloudDistributed Systems

About the role

Key responsibilities & impact

Lead or contribute to the resolution of complex incidents that span multiple systems, teams, or technology layers.
Troubleshoot issues across interconnected environments and help identify the true source of failure.
Use structured problem-solving methods such as divide-and-conquer, hypothesis testing, and root cause analysis.
Take end-to-end ownership of problems, partnering with specialists and stakeholders through mitigation, resolution, and follow-up.
Contribute to blameless postmortems and help translate lessons learned into practical improvements.
Improve how the team collects data, analyzes incidents, and responds at scale by building repeatable and efficient operational workflows.
Identify opportunities to reduce manual work through scripting, automation, better tooling, and clearer operational processes.
Serve as a technical leader and single point of ownership for complex customer issues, coordinating specialists while maintaining clear communication throughout the lifecycle of the problem.
Mentor other engineers and help strengthen a solution-oriented engineering culture built on learning, collaboration, and continuous improvement.

Requirements

What you’ll need

Strong technical foundation in one or more areas such as operating systems, networking, cloud, storage, virtualization, distributed systems, or software development.
Proven troubleshooting ability in production or customer-facing environments.
Systems thinking and the ability to understand how different parts of an environment interact.
Analytical and critical thinking skills, with the ability to make progress in ambiguous situations.
Experience with scripting, coding, automation, or tooling is valuable.
Clear communication, strong ownership, and the ability to work effectively with both technical and non-technical stakeholders.
Curiosity, adaptability, and a learn-it-all mindset.
Bachelor’s degree in Computer Science, Systems Engineering, Information Technology, Mathematics, or a related technical field preferred.
Experience working in technical support, systems engineering, reliability engineering, infrastructure, or software engineering roles.

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion