Specialized Account Engineer

Hewlett Packard Enterprise

Technical support role for customer installations focused on service delivery and customer satisfaction at Hewlett Packard Enterprise. Involves proactive customer relations and technical assistance across multiple states.

Posted 6/29/2026full-timeRemote • Illinois, Minnesota, New York, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $50 per hourWebsite

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts.
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
Provide software service, pre-sales, post-sales or service delivery support.
Deliver services, including customized services to large enterprise, complex or corporate accounts.
Use proactive monitoring procedures/tools to identify problem prevention opportunities.

Requirements

What you’ll need

Minimum Vocational/Diploma/Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience.
Experience with support of full range of company products in Customer base.
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices.
Thorough knowledge of administrative or technical practices.
Proficient Field Technical Support skill set.
Knowledge of assigned company hardware system platforms.
Familiar with networking and all supported operating system platforms (i.e. company-UX, NT, Linux, etc.)
Knowledge of high availability system environments.
Strong communication skills both verbal and written.
Strong Customer relationship building skills.
Ability to manage complex Customer problems.
Ability to perform while under high-pressure situations.
Project management, analysis, communication, scheduling, controlling, and presentation skills.
Good teamwork with peers and company personnel.
Demonstrate consistent, acceptable performance of all business fundamentals.
Knowledge of portfolio of services.
Basic knowledge of change management process and tools available.
Schedule and participate in on-site account support meetings both internal and external.

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical SupportProblem PreventionService DeliveryChange ManagementAdministrative PracticesBusiness Management PrinciplesProduct KnowledgeOperating Systems KnowledgeMonitoring ToolsService Portfolio Knowledge

Soft Skills

Strong Communication SkillsTeamworkCustomer Problem ManagementAbility to Work Under PressureGuidance and Escalation

Certifications

Vocational/Diploma/Associate Degree