Network Engineer, Juniper Routers

Hewlett Packard Enterprise

Network Engineer at Hewlett Packard Enterprise applying expertise in large-scale networks and Juniper products. Handling customer issues and collaborating with technical teams for effective solutions.

Posted 6/10/2026full-timeHerndon • California, Massachusetts, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $92,700 - $175,700 per yearWebsite

Tech Stack

Tools & technologies

LinuxPerlPythonTCP/IP

About the role

Key responsibilities & impact

Handle high priority issues for small subset of top HPE Juniper Networks customers on specific Juniper Networks products(s) (MX, PTX, ACX).
Build productive and collaborative trust-based relationships with the assigned accounts.
Take ownership of high priority or sensitive customer issues and ensure prompt network services restoration and issue resolution to the customer's satisfaction, by using a systematic problem solving approach.
Work closely with various technical teams to ensure knowledge transfer of the customer's networks, issues, teams, and solutions.
Keep management informed of all sensitive issues.
Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability.
Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations.
Participate in customer conference calls and/or face to face customer meetings to discuss technical issues.
Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve.
Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use.
Sound documentation of technical support issues using the available tools is an essential element of the role.
Develop a "Can-Do" attitude and suggest ways to improve the team performance and increase customer's satisfaction.

Requirements

What you’ll need

Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent)
3+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks
3+ years supporting customers on site and via phone. Must be able to support complex and high profile customer base.
Strong communication skills, including influencing and collaboration skills, are a must.
Strong problem solving skills, applicable to large and complex network scenarios
Strong customer management and customer service skills.
Excellent presentation skills.
Must-have Technical skills: IP Networking basics: TCP/IP, Subnetting, IP Packet flow, OSI layers
Routing Technologies: OSPF, IS-IS, BGP, MPLS, RSVP-TE, L3VPN, L2VPN
Preferred to have Technical skills: Working knowledge of EVPN, SR-MPLS, SRV6
Working experience with Ixia/Spirent traffic generators, TCP replay tools and network protocols analysis tools
Working experience with: Linux, FreeBSD, Scripting languages (Shell, Python, Slax, Perl)

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IP NetworkingTCP/IPSubnettingIP Packet flowOSI layersOSPFIS-ISBGPMPLSL3VPN

Soft Skills

communication skillsproblem solving skillscustomer management skillscustomer service skillspresentation skillscollaboration skillsinfluencing skillstrust-buildingteam performance improvementsystematic problem solving

Certifications

Bachelor degree in electrical engineeringMaster degree in computer science