GCM & Partner Delivery New Service Introduction Lead

Hewlett Packard Enterprise

Hybrid lead role for New Service Introduction at Hewlett Packard Enterprise. Responsible for overseeing service launch and operational readiness processes across GCM & Partner Delivery.

Posted 6/5/2026full-timeSofia • 🇧🇬 BulgariaSeniorWebsite

About the role

Key responsibilities & impact

Act as the primary GCM & PD representative in all New Service Introduction (NSI) programs.
Ensuring new services are operationally viable, scalable, and aligned with delivery capabilities.
Lead the end-to-end readiness planning for the adoption of new services.
Ensure all new services comply with the SLP governance framework and progress through the lifecycle stages successfully.
Define and drive the enablement strategy required to operationalize new services.
Develop the operational resource model required to support new services.
Identify operational risks and mitigation strategies associated with new service launches.
Contribute to the ongoing improvement of the New Service Introduction methodology and lifecycle governance.

Requirements

What you’ll need

6 - 10+ years of experience in enterprise services delivery, service portfolio management, or service operations
Proven experience in introducing or operationalizing new services within a strong background in service lifecycle management, operational readiness, or delivery transformation
Strong understanding of: Service lifecycle management frameworks, New service introduction processes, Services portfolio governance, Delivery enablement and operational readiness, Workforce capability planning and delivery scaling, Services operations within global organizations
Ability to influence senior stakeholders without direct authority
Strong facilitation and coordination skills across global organizations
Excellent stakeholder management across business, portfolio, and delivery teams
Strong ability to translate service concepts into operational models
Experience building business cases, resource plans, and operational readiness strategies
Strong problem-solving and structured thinking capabilities
Excellent written and verbal communication
Ability to communicate effectively with executive leadership and operational teams
Skilled in facilitating workshops, governance reviews, and cross-organizational initiatives.
Bachelor’s or Master’s degree in Business Administration, Engineering, IT, or related field
Relevant certifications in project management, service management (e.g., ITIL), or portfolio management are considered an advantage.

Benefits

Comp & perks

Health & Wellbeing: We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development: We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion: We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service lifecycle managementoperational readinessdelivery transformationservice portfolio managementresource planningoperational risk managementbusiness case developmentservice introduction processesdelivery enablementworkforce capability planning

Soft Skills

stakeholder managementinfluence without authorityfacilitation skillscoordination skillsproblem-solvingstructured thinkingcommunication skillsworkshop facilitationcross-organizational collaborationexecutive communication

Certifications

project management certificationservice management certificationITIL certificationportfolio management certification