Engineering Resolution Team – Modular Storage

Hewlett Packard Enterprise

. Act as the highest-level engineering escalation point for MSA storage product issues; lead technical diagnosis and resolution for complex, high-impact incidents.

Posted 5/19/2026full-timeAlpharetta • 🇺🇸 United StatesMid-LevelSenior💰 $105,500 - $243,000 per yearWebsite

Tech Stack

Tools & technologies

LinuxPython

About the role

Key responsibilities & impact

Act as the highest-level engineering escalation point for MSA storage product issues; lead technical diagnosis and resolution for complex, high-impact incidents.
Work directly with HPE Services, field engineers, product engineering, and support teams to triage and remediate production outages and critical problems.
Drive root-cause analysis (RCA) and create clear technical reports, action plans, and timelines for resolution and preventative measures.
Collaborate with product engineering to reproduce, debug, and close defects; validate fixes and ensure timely release and field deployment.

Requirements

What you’ll need

5+ years of hands-on experience supporting storage systems, with at least 2–3 years focused on HPE MSA arrays or equivalent midrange SAN arrays.
Strong knowledge of SAN technologies and protocols: iSCSI, Fibre Channel, zoning, LUN mapping, multipathing.
Solid understanding of storage concepts: RAID, caching, snapshots, replication, thin provisioning, performance tuning.
Experience with storage diagnostics and tools (logs, event traces, packet capture analysis, vendor diagnostic utilities).
Proficiency with Linux and Windows server environments and basic OS-level troubleshooting (logs, network connectivity, multipath).
Scripting skills (Python, Bash, or PowerShell) for automation and log parsing.
Excellent verbal and written communication.

Benefits

Comp & perks

Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
Personal & Professional Development: Programs catered to helping you reach career goals.
Unconditional Inclusion: Celebrating individual uniqueness, with flexibility to manage work and personal needs.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HPE MSA arraysSAN technologiesiSCSIFibre ChannelzoningLUN mappingmultipathingRAIDcachingscripting

Soft Skills

communicationcollaborationtechnical diagnosisroot-cause analysisproblem-solving