Support Manager – Storage Products

Hewlett Packard Enterprise

. Successfully assist with the resolution of HPE storage technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems .

Posted 4/28/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Successfully assist with the resolution of HPE storage technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Manage critical technical and business escalations for the customer
Assist with the development of automation or use of AI tools to improve efficiency in the organization
Continuously learn technical trainings on HPE storage products at a deep level, including MP Block, File and Object storage and associated technologies
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a mentor and guide other employees
Ability to provide direction and guidance to process improvements
Ability to articulate clearly, recommend and explain resolutions /clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Perform all the above work in native-level English language (as well as perhaps other local language, like Hindi)

Requirements

What you’ll need

Ability to work US time zone hours
Technical knowledge of HPE Storage, including MP Block, MP File, and/or MP Object
Excellent verbal and written communication skills in English (business English/native level speech), as well as one other language
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's storage products
Knowledge of multiple product lines (for example, proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Skills with automation tools and AI tools to increase efficiency.
Proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experience, knowledge and resolution ability
Ability to learn deep technical information at the engineering level, and then be able to explain it to a layman customer in a way that they will understand
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability train peers on solutions
Ability to take full ownership for resolution with escalated customers
Ability to lead technical action plans
Lead or provide expertise to teams or projects
Highly Developed knowledge of more complex solutions

Benefits

Comp & perks

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HPE StorageMP BlockMP FileMP Objectadvanced troubleshootingsoftware knowledgehardware knowledgeautomation toolsAI toolscase management databases

Soft Skills

excellent verbal communicationexcellent written communicationanalytical skillsproblem solving skillscustomer service skillsmentoringtrainingownershipleadershiparticulation